General booking conditions
Camping Oyam 2027

1- Availability:

Contact us by phone to be informed of available rental periods.

2- Prices:

The prices shown are guaranteed until December 31, 2026.
Each campsite reserves the right to change its prices at any time beyond the date indicated.
Offers and promotions are not retroactive and cannot be combined with each other.
Stays will be charged based on the rates in effect on the day of booking, subject to availability.
It is advisable to check the applicable rate by contacting the campsite directly.

3- Final reservation:

The reservation is final after:

-Receipt of the completed, dated, signed booking contract or acceptance of the general booking conditions at the time of booking on our website.
– Receipt of the deposit payment corresponding to 25% of the base amount of the stay and optional extras + booking fee (€15 off-season and €25 in season) + cancellation insurance if taken out.
– Written confirmation from the campsite.

The payment of a deposit does not constitute a guarantee of reservation. The campsite reserves the right to cancel the reservation if the booking form has not been received within the specified timeframe.

All reservations are nominative and non-transferable.

4- Payment for the stay, deposit and supplements:

• Rules of the stay:

The balance of the rental must be paid no later than 30 days before your arrival date.
After this period, if we have not received payment, we reserve the right to cancel the reservation and demand payment of the outstanding balance, in accordance with applicable legal provisions.

For any booking made less than 30 days before the arrival date, the full amount of the stay will be due at the time of booking.

• Caution:

A €300 cleaning/damage deposit will be required before arrival (this does not apply to bare pitches). This deposit must be paid by check before arrival or online by credit card (pre-authorization required). A payment link will be sent by email before your stay.

It will be returned 48 hours after the end of the stay, less any deductions for cleaning costs. A €100 fee will be charged if the cleaning has been done inadequately.

A €100 damage/cleaning deposit will be required for Premium/Luxury pitches.

• Extras:

The campsite offers the option to add the following extras to the booking:

– Bed linen rental (by reservation): €15 per bed.
– Towel kit rental (reservation required): €15 per person
– Baby kit rental (reservation required): €4.50 per night (high chair, cot without mattress,
bathtub) €1.50 per item.
– Cleaning fee: €100
– Pet: €5 per night / per pet
– Preference location: €39 per stay

Regarding the "preferred location" supplement, you can select your preferred accommodation or let us know if you would like to be placed near another person or family. In the latter case, the preferred location service will be charged on each of the reservations concerned. The establishment will do its best to accommodate this request, subject to availability at the time of booking.

If it is impossible to fulfill the client's request, the client will be informed. The service in question may then, if applicable, be cancelled and/or refunded.

The campsite also reserves the right to change the initially assigned pitch, particularly in the event of a technical problem, operational constraint, or any other circumstance requiring a change of location. In this case, the client will be informed, and the affected service may be cancelled and/or refunded.

If you have not subscribed to the "Location Preference" service, the accommodation number will be assigned randomly at the time of booking.

5- Change of stay:

You have the option to modify your stay up to 14 days before arrival, subject to availability, possibilities and the current rate.
If the cost of the new stay is less than the cost of the original booking, no refund of the difference will be issued. Conversely, if the cost of the new stay is higher, the difference will be charged.

Beyond this period, the stay can no longer be modified.

6- Cancellation:

Rest assured, if you need to cancel, here's how we'll help you.

All cancellation requests must be made by email to the following address: oyam@campaldia.com

It must be done in writing. Requests made by telephone will not be considered.

Upon receipt of the cancellation email, the campsite reserves the right to re-let the accommodation.

• Cancellation fees:

Stays booked during the Early Booking offer can be cancelled free of charge until January 10, 2027 inclusive.

You have a 10-day cancellation period from the day we receive your booking request for any booking made between January 11, 2027 and May 31, 2027.

In any other case, the full amount of the stay must be paid 30 days before the date initially planned for your arrival.

Cancellation insurance, "Campez Couvert," equivalent to 4.5 times the total cost of the stay, is offered at the time of booking and must be purchased at the same time as the deposit payment (see conditions in the appendix). This insurance cannot be added later.

o You have not purchased cancellation insurance:

In case of cancellation before arrival for any reason whatsoever, the following cancellation fees apply:

– Cancellation received more than 60 days before arrival: the campsite retains the deposit paid equivalent to 25 % of the total amount of the stay (excluding tourist tax) and the booking fees.
– Cancellation received between 59 and 29 days before arrival: 50% of the amount of the base amount of the stay + the booking fees are due by the client.
– Cancellation received between 28 days and 3 days before arrival: 90% of the base amount of the stay + the booking fees are due by the client.
– Cancellation received between 2 days and the day of arrival: 100% of the amount of
The base cost of the stay plus the booking fees are payable by the client.

The percentage retained is determined upon receipt of the cancellation email.

o You have purchased cancellation insurance:

If you have purchased cancellation insurance, the cancellation fees remain payable to the campsite. The percentage of the fees retained is determined based on the date the campsite receives the cancellation email.

• Cancellation received more than 60 days before arrival: the campsite retains the deposit paid, corresponding to 25 % of the total amount of the stay, optional services if taken out, booking fees and the amount of cancellation insurance.
• Cancellation received between 59 and 29 days before arrival: 50 % of the base amount and supplements of the stay, the booking fees and the amount of the cancellation insurance are due by the client.
• Cancellation received between 28 and 3 days before arrival: 90 % of the base amount and supplements of the stay, the booking fees and the amount of the cancellation insurance are due by the client.
• Cancellation received between 2 days and the day of arrival: 100 % of the base amount and supplements of the stay, the booking fees and the amount of the cancellation insurance are due by the client.

The cancellation invoice will be issued and sent upon receipt of payment of the cancellation fees or, where applicable, after the corresponding amounts have been reimbursed. This invoice will allow you to submit your claim to the insurer.

7- Late arrival – Early departure:

In the absence of any notification from the client indicating a justified delay in their arrival, the rental will become available again at 10:00 AM the day after the arrival date specified in the contract, and the full amount of the stay will be due. No refund will be issued.

No refund for early departures is possible once a stay has commenced.

8- Tourist tax:

The rates for tourist tax applicable to mobile homes, chalets, apartments, hotel rooms, gîtes, pitches, and lodge tents can be found on each campsite's website and displayed at the establishments concerned. They are determined according to the amounts and conditions set by the municipality.

9- Occupancy of the rental property:

It must conform to the capacities advertised in the description of each accommodation for the standard rate.
If the customer arrives with one or more additional people, the campsite manager reserves the right to refuse access to the rental without compensation.

Minors unaccompanied by a legal guardian are not permitted to stay at the establishment. Any reservation made for an unaccompanied minor will be refused.

10- Animals:

Pets are welcome in the rentals, with the exception of those classified in categories 1 and 2. An additional fee will be charged.

They must be tattooed, up-to-date on their vaccinations, and have their current health record. They must never be left alone in the accommodation without their owner present and must be kept on a leash at all times. They are not allowed in public areas (swimming pool, sanitary facilities, etc.).

The vaccination record will be required at the time of booking.

11- Bracelet:

Wearing the bracelet is mandatory.

12- Internal Regulations:

All customers are required to comply with the establishment's internal regulations.

13- Services – Activities:

Depending on the health situation, the government may modify health guidelines during the year, which could lead us to change the content of certain services or activities. These changes cannot, under any circumstances, be grounds for requests for price reductions or refunds, even partial, of payments made.

14- Dispute:

Any dissatisfaction regarding the cleanliness or general condition of the accommodation must be reported before 12:00 PM the day after arrival. No complaints will be accepted after this time.

Foreign language versions are translations that are as faithful as possible to the French version. However, in case of conflict, only the French version shall prevail.

Oyam Campsite Mediator: Send a letter by registered mail with return receipt to "Camping Oyam" at 343 rue Oyamburua 64210 Bidart
In accordance with Article L. 152-1 of the Consumer Code, the user may use the mediation service free of charge within a maximum period of one year from the date of written complaint, by registered letter with acknowledgment of receipt, to the operator.

The contact details for the mediator who may be contacted by the client are as follows:

CM2C 49 rue de Ponthieu, 75008 Paris
Website address: www.cm2c.net

We remind you that recourse to consumer mediation is only possible if:
– the user has previously contacted our customer service department with a written complaint less than one year old.
– the dispute has not been previously examined or is not currently being examined by another mediator or by a court.
– the user is not a professional.